Tata Communications
Job Family Descriptor
Define operational/business processes, Manage new initiatives/opportunities that may involve coordination between the sales channel and other organizations, such as Marketing, Product Management, IT, etc. Review current tools and processes being used and identify opportunities for automation of the processes by implementing necessary tools with the help of technology. Manage and co-ordinate the overall operation of the BU to support large complex bids with customers. Drive the collection and analysis of operational data, conduct MIS and convert data into value for customers and Internal teams in the areas of Monitoring and Reporting, Sales enablement, Support to Product management, Maturity of decision support offerings etc. Provide reviews and financial/non-financial performance reporting to enable the business to achieve its long term objectives, Minimize costs of operations for business. Keep tab on benchmarks / budgets and work towards cost reduction. Maximize operational efficiency around processes by driving continuous process improvement initiatives. Identify and highlight the operational issues related to customers, vendors (external as well as internal) and ensuring resolution. Responsibilities may include, but are not limited to, the following: Sales process activities of the business segment- Billing, Orders, Agreements, Bilaterals, swaps, Market Management etc. ; Ensuring on-time customer delivery through accurate and detailed operating plans. Conduct operations management activities such as business planning, operational plans, project management, communications, etc. for defined business segment.
Broad outline of the Role
Assists in the implementation of new initiatives and business processes/opportunities that may involve coordination between the sales channel and other organizations, such as Marketing,etc. Is able to apply broad knowledge of one area within Business Operations/ Commercial Operations or advanced knowledge of specific professional/operational practices.Checks for problems in existing systems and modifies work processes following defined procedures.Operational role responsible for achieving day-to-day objectives. Works under direct supervision. Education: Graduate Experience: 0-2 years
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Operations Manager, Product Manager, Project Manager, Market Manager, Operations, Technology, Sales
To apply for this job please visit jobs.tatacommunications.com.