Product Analyst

Job Description

PTC is looking for an experienced, talented, team-oriented Product Analyst who enjoys a fast-paced environment and challenging projects. Will be responsible for providing efficient and professional service to PTC’s worldwide customers by applying product knowledge on PTC’s SKD product with defined processes and service quality objectives. Also responsible for active participation in Developing the product by doing R&D 

The individual will be playing important role in ensuring high quality standards across multiple innovative and pivotal projects for SKD application.  Responsibilities will include some or all the following:   
Provide support services to assist customers and troubleshooting of Production issues and functionality issue with SKD.
Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
Responsible for designing and developing features for SKD and related applications. 
 
PTC Company Description

PTC unleashes innovation with award-winning, market-proven digital solutions that enable industrial companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don’t just imagine a better world, we enable it.

Why Join Us and Benefits Summary

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Region
India

Subregion
India

PTC Org
FSG – Focused Solutions Group

Job Category
Technical Support

Job Type
Regular Full-Time