IDFC FIRST Bank
Job Description Form
Role/Job Title – Bank Authorizer
Business – Retail Banking
Job Purpose
The role entails working towards achievement of CASA build up, in line with branch targets through efficient and cost-effective customer engagement. The role bearer would lead customer service and operations at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
Key / Primary Responsibilities of the Role – List the primary deliverables
“- Be solution oriented and ensure customers met are on-boarded on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI), PL, Two-Wheeler Loans, HL, LAP
– Coordinate with respective relationship managers for leads of business loans, working capital, POS, CMS, trade transactions
– Ensure all the customers visiting the branch are delivered superior service
– Client relationship management and customer services related to retail banking operations
– Responsible for creating a customer-focused approach for quick resolution of all queries and complaints”
Secondary Responsibilities – List the deliverables other than primary, but essential for the role
“- Perform audit and ensure compliance to internal and external regulations and guidelines
– Provide best in-class customer service to become their banking partner of choice
Key Success Metrics
CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets
Qualifications
Graduate – Any discipline
Post Graduate – Any discipline
Experience
Minimum Number of Years – 6+ years of relevant experience in Banking or allied Business
Industry – BFSI
Functional Area – Retail Liabilities
To apply for this job please visit ekjx.fa.em2.oraclecloud.com.