Management Trainee – VIP Support

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Management Trainee – VIP Support

Responsibilities

Must have extensive VIP & Executives level support experience. Responding to customer questions regarding operation and malfunctions
The team member will have daily tag-ups with executive personnel and will perform general IT maintenance tasks
Resolving moderate to sophisticated problems immediately; if needed, IT issues to be coordinated with higher level support staff with the team member owning and supervising the issues through resolution.
Genpact recommend hardware and software solutions, including new product acquisitions and upgrades.
May conduct training programs crafted to educate organization’s computer users about basic and specialized applications.
Must be capable of supporting Windows 7& 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
Manage IT issues related to the cabin setups for VIPs
Handle issues related to hardware like printers, mobile devices, client visits and ensure the IT setup is enabled, Video conferences

Qualifications we seek in you!

Minimum of a Bachelor’s degree/Graduate
Familiar with ITIL and ITSM processes.
Familiarity with Service Now.
Ability to multi-task, manage time and follow through with assignments.
Must have experience in supporting VIP/Critical customers

Preferred qualifications

Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Management Trainee
Primary Location India-Gurugram
Education Level Bachelor’s / Graduation / Equivalent
Job Posting Aug 23, 2021, 9:37:29 PM
Unposting Date Ongoing
Master Skills List Operations
Job Category Full Time