Analyst – Application Support

Job Description

Job purpose

Responsibilities:

– Manage day-to-day activities and tasks for specific client/s.

– Provide technical analysis and L1/L2 support of issues identified.

– Ensure timeliness of resolution provided for issues logged by client/s or client facing team members.

– Co-ordinate with internal team members to identify and execute solutions.

– Proactively monitor system health to identify issues early and take corrective actions on the same.

– Ensure thorough tracking of activities performed daily and open issues.

Key skills:

– Working knowledge of Java, PL SQL, Shell scripts.

– Good communication skills – both written and verbal.

– Excellent analytical and problem solving skills given the complexity of Product and client queries.

– Good understanding of MS Office (Word, Excel etc.).

– Flexibility to work in different/shift timings depending on client timezones.

What do you need to know? 

• Relevant experience as an application support analyst, preferably in airline domain
• Excellent analytical and problem solving skills
• Ability to work both independently and as part of a team
• Excellent customer service skills
• A good understanding of software development cycle
• Qualifications: Any relevant bachelor degree

What do we offer?

• Flexible working hours
• Company transportation
• Training Courses and Workshops
• Healthy lifestyle
• Work-life balance
• Excellent, dynamic and multicultural environment

About the Team

Accelya is a leading global provider of technology products and services to the travel and transport industry. Founded in 1976, Accelya delivers financial, commercial, cargo and analytics solutions designed for a world on the move. Formed through the merger of Accelya and Mercator, Accelya provides the mission-critical solutions that account for and manage more than 5 billion financial transactions and 75 million tons of cargo annually. Accelya serves as a strategic partner to more than 400 airlines, travel agents and shippers.