Technical Support Specialist

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This is the Technical Support Specialist role,You will be reporting to Engineering Manager in Bangalore. You will be the first point of contact for Motion – Large Motors & Generators products, you will provide technical support to ABB customers/end users, sales channel, product management teams, and services. You need to use your customer service skills and knowledge to aid the administrative team by reacting to sales/customer inquiries.

Your responsibilities 

• Provide technical support for common problems related to the application of large motors and generators.
• Delivering effective solutions to internal customers, sales, and project management Teams with Pre-order-related queries by coordinating with internal resources to resolve the issue.
• Monitoring the status of pre orders support requests and ensuring that technical inquiries are resolved and aiding in any necessary escalation.
• Observing the overall process and trends across inquiries and identifying improvement areas.
• Required to provide technical support during the post order executions.
   

Your background

• Graduate Degree or Diploma from a reputed institution.
• Required 7 years of related experience with graduate degree or and 9 years of related experience with diploma.
• Should have advance understanding of mechanical engineering fundamentals as applied to rotating electric machineries.
• Should have advance understanding of serial communication protocols.
• Ability to read, analyze, and interpret electrical and mechanical drawings.
• Should have ability to respond to common inquiries from customers and an understanding functionally safety and how to apply.
   

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if it is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning