Application Consultant: ServiceNow

Introduction

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

As ServiceNow Developer, you are responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations and supporting the Service transformation teams.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. 

Responsibilities:

• Understanding client business processes and service needs and working with the client to demonstrate how ServiceNow modules will support these processes
• Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes. Advise on all things functional and operationally related to ServiceNow implementation projects
• Collaborates with other IT functions to design solutions for complex problems and understands end-to-end business processes
• Designs and develops integration solutions, data migration strategies and tools
• Designing end to end solutions in ServiceNow.
• Responsible for creating HLD/LLD.
• Collaborate with other business and technical teams.
• Integration experience through web services (SOAP and REST) and/or other technologies

Required Technical and Professional Expertise

• Overall 7+ years of experience with 5yrs of ServiceNow experience.
• Have worked on multiple integrations of ServiceNow-Monitoring Tools
• Hands-on development experience with SOAP, RESTful API, scripting with ServiceNow
• Solid understanding of the overall NOW platform and integrations
• Experience with ServiceNow development tools including Studio, Flow Designer, and Integration Hub
• Proficient in Event Management
• Solid understanding in Servicenow development, implementation, integration, java script, UI policies, UI action, work flow, business rule, client script
• Able to train users and analyze new SNOW functionality requests.
• Proficient Functional knowledge of the all ITSM module of ServiceNow.

Preferred Technical and Professional Expertise

• Relationship building with business and customers
• Active listening, negotiation, problem solving
• Team building