Program Specialist II

We are looking for an exceptional Project Management professional to join our APAC COE to work for regional programs for the COE’s. This role will help manage, support, and monitor a wide variety of site-level and regional projects.

From design to data and from strategy to development, you need to love getting into the weeds with problems to figure out how to break down barriers, improve our organizational capabilities and build sustainable solutions. You will also be expected to think creatively, identify data trends, suggest improvements, and help create efficient processes.

This individual will work closely with leadership to ensure that each project’s scope and direction are on schedule and meeting the objective it was designed for. You will be working with a driven Planning & Execution team, employees, independent driver, and management and will often be required to multitask skillfully. We have a small but competent and motivated team that drives APAC COE’s regional and local strategy, goals, and execution.

What You’ll Do

• Project Management: Manage, support and monitor various regional and site level projects, across multiple teams dealing with subject matters such as quality and service improvements, creating and improving capabilities, data analytics, migrations, people initiatives, reporting improvements, process standardization. Ensuring that the following parameters are followed:
• Execute within scope, time, and budget
• Capture the right scope during the discovery phase
• Drive project sponsor towards benefit realization from the onset
• Ensure that all project documentation is completed
• Estimate work efforts, define achievements and manage resources accordingly, while driving adherence and compliance to deadlines on deliverables as assigned to projects
• Communication: You will be responsible for communicating directly and collaborating with your team members and partners. Presenting organized thoughts and producing concise, and error-free materials such as reports, summaries, data tables, charts, emails, etc. in a flow.
• Planning & Organizing: You are expected to possess utmost planning and organizing skills.
• Accountable for ensuring that all deliverables are completed on-time either by yourself or by your resource
• Create short-term plans and timelines for executing tasks and to proactively inquire about individual deadlines and shift priorities as needed
• Develop, implement, and govern new processes for specific functions, and provide visibility to the achievements and performance across all functions.
• Problem Solving: You are expected to understand fundamental, well-scoped problems and ask clarifying questions to generate measurable insights and propose simple frameworks and methodologies that consider the business context. Part of this is ensuring that the following parameters are followed:
• Choose, organize, and manage data effectively ensuring that appropriate checks are conducted.
• Proactively work to remove or call out risks or issues and enable forward momentum and progress
• Identify problems and opportunities using root cause analysis
• Continuous Improvement: You are responsible for monitoring, participating in, and documenting process improvement projects to drive better performance and profitability. You will be asked to identify process gaps and propose feasible solutions that improve COE’s performance and use cost-benefit analyses in decision-making for the short- and long-term.
• Collaboration: As part of a team, you are expected to maintain healthy working relationships with your teammates, even in disagreement. You should be able to compromise when vital to help the team achieve goals. It is also expected that you exude behaviors that promote a team environment where team members can communicate and contribute freely and express themselves diplomatically.
• Stakeholder management: As a project manager, you will work with different teams and partners and properly manage your relationships with them. You’ll do this by doing the following:
• Keeping them informed on the progress, changes, and other vital issues that may come up.
• Work with APAC senior leadership as a thought partner to ensure that we are able to achieve desired goals and work towards timely execution.
• Source and use feedback gathered from the partners whether internal or external and make sure necessary adjustments are made.

Qualifications

Basic qualifications

• Experience:
• 1-2 years experience in project management
• Internal: Must be performing at the current role for 6 months
• Has worked to coordinate across multiple teams to develop strategies and further a cohesive and creative work environment
• Technical Skills: Strong familiarity with the following tools:
• Google Sheets / Excel
• Google Slides / Powerpoint
• Google Docs / Word
• Critical thinking: Should be able to identify the root cause of a problem through an investigation analysis and suggest initiatives to resolve the identified issue.
• Communication: Able to communicate insightful and substantial recommendations to the team.

Preferred qualifications (Nice to have)

Familiarity / Experience in the following:

• Asana or any project management tool
• SurveyMonkey / Google Forms
• Google Data Studio / Tableau
• SQL / Python programming skills
• Lean Six Sigma Methodology / formal project management education
• COPC Exposure (Either on HPMT, Customer Journey Mapping, or BPCX)

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.