Business Analyst II

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description

Global Merchant and Network Services (GMNS) is the merchant acquirer, processor and marketing partner for the millions of merchants around the world who accept American Express Cards.

The business analyst role is an integral part of the Strategy, Planning and Development team that supports the performance and analysis for the GMNS business across the Asia Pacific region and is critical in supporting business needs through the development of data analysis, accurate tracking of results and implementation of process efficiencies.

This analyst collects, organizes, tracks and manipulates data for use in development of forecasts and other statistical measurements. Has a strong analytical and process-oriented mindset, feels comfortable collaborating with internal customers, and demonstrates thought leadership and professionalism while performing job responsibilities.

Purpose of the role:

• The ideal candidate will be expected to work in a highly dynamic environment and demonstrate the flexibility to adapt and respond to changing business needs and priorities. You will also have a high appreciation for detail coupled with a focus on delivery excellence. 
• The role requires strong Analytical and Project Management skills. You should be comfortable working with individuals in different levels in the organization and be able to influence change where necessary.
• Technically, your advanced Excel and data mining skills will be essential to success in this role. Ideally you will also have a working knowledge of SAS, Tableau and Salesforce.com, however these are not essential and adequate exposure and learning of these tools can be gained while you are in role.

Responsibilities:

• Partner with SP&D Manager in providing key insights to business performance and oversee all reporting and analytical requirements to stakeholders.
• Manage monthly production of YTD results to regional markets and senior leadership.
• Perform Quality Checks of BAU Reports produced by our supporting partner team in India (SABE), ensuring 100% data accuracy.
• Support the annual Planning Process which includes forecasting, target setting and Portfolio planning. 
• Identify opportunities to enrich existing reports, streamline processes, and produce new content/analytics, in partnership with global and regional stakeholders.
• Lead the streamlining and enhancing of reporting/metrics as required. 
• Support the infrastructure projects related to Tableau.
• Provide support in absence of SP&D Manager.
• Fulfil ad-hoc requests, with high quality and timely response.

Skills / Experience:

• As an integral member of the APAC Strategy, Planning and Development Team you will be expected to work in a highly dynamic environment and demonstrate the flexibility to adapt and respond to changing business needs and priorities. You will also have a high appreciation for detail coupled with a focus on delivery excellence. 
• The role requires strong Analytical and Project Management skills. You should be comfortable working with individuals in different levels of the organization and be able to influence change where necessary.
• Technically, your advanced Excel and data mining skills will be essential to success in this role. Ideally you will also have a working knowledge of SAS, Tableau and Salesforce.com, however these are not essential and adequate exposure and learning of these tools can be gained while you are in role.

Academic Background:

• Bachelor’s Degree or 3 years of work experience.  

Past Experience

• Project Management experience.
• Tableau and SAS experience a plus
• Intermediate to Advanced Ms Excel and data mining.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.