Analyst-Product Development

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

American Express – The Analytics team of Travel & Lifestyle Services within DEA has grown significantly in the last few years. It provides significant analytical and reporting support to T&LS stakeholders in US and 23 international markets. The successful candidate will be part of Frontline Performance & Insights team within DEA Analytics team and will be primarily responsible for providing global reporting & analytics support to drive customer facing frontline performance.

Purpose of the Role: American Express – The successful candidate will be part of Frontline Performance & Insights team within DEA Analytics team and will be primarily responsible for providing global reporting & analytics support to drive customer facing frontline performance.

Responsibilities:

• Implement quality controls to strengthen data governance .
• Support frontline metric reporting process globally . Generate and deliver best in class analytics and reporting solutions to support
• Performance Analytics, Monthly reporting process & also business transformation initiatives .
• Create timely reports and work on adhoc analysis .
• Collaborate closely with Operations & Performance Management teams to drive the frontline performance through analytics and actionable insights ·
• Candidate should have hands on experience of creating graphical user interface of reporting and dashboarding.
• Candidate will also leverage information using different tools such as Tableau, Access, Cornerstone (Big Data) to create dashboards and drive insights · Drive automation in the BAU processes.

Critical Factors to Success:

Strong Communication Skills, Team Player and Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision · Proven ability to work with global stakeholders · Open to work any shift between 8:30 am to 9:30 pm window (Mostly fixed shifts but should be flexible to meet needs of the Business) . Self-starter with ability to execute with Minimal Direction and strong attention to Detail.

Past Experience:

 3-6 years of overall experience and 3 years of related domain experience in MIS & Analytics. 

Academic Background:

The Person should hold a Master / Bachelor Degree.

Functional Skills/Capabilities:  Experience in creating Tableau Dashboard is a must . Strong Communication Skills, Team Player and Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision ·

Technical Skills/Capabilities:

Ability to leverage technology to solve for reporting needs -Tableau Intermediate to Advanced, SQL, Advanced Excel, Access, Power Point & VBA·

Strong working knowledge of Hive / Hadoop will be an added advantage.

R/Stats knowledge preferred

Knowledge of Platforms:

Prior Experience of working on Big Data, Idn and Cornerstone will be an added advantage

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

•            Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

•            Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

•            Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage  

 American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.